Shipping policy
Shipping Policy
Order Processing
- Orders are processed Monday–Friday (excluding public holidays).
- Standard processing time: 1–2 business days.
- High volume periods may require additional time.
Worldwide Shipping
We ship to most countries worldwide. Availability may vary depending on courier coverage and local import restrictions.
Delivery Estimates
Delivery times vary by destination:
| Region | Estimated Delivery Time |
|---|---|
| UK | 2–4 business days |
| Europe | 4–8 business days |
| North America | 5–10 business days |
| Asia & Oceania | 7–14 business days |
| Middle East | 6–12 business days |
| Africa & South America | 10–20 business days |
Delivery times are estimates and may vary due to customs processing or courier delays.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination
- Weight and size of items
- Selected shipping method
Customs, Duties & Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- Handling fees
These charges are determined by your country’s customs authority and are not included in our prices. Customers are responsible for any applicable fees.
Tracking
All international orders include tracking where available. Tracking details are emailed once your order is dispatched.
Failed Deliveries
If a parcel is returned due to an incorrect address, unpaid customs fees, or failed delivery attempts, we can resend it once additional postage is paid.
Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 48 hours with photos.