30 Day Return Window

Returned items must be:

• Unused
• In original packaging
• In resellable condition
• Accompanied by proof of purchase

• Used or damaged items
• Items without original packaging
• Clearance or finalsale items
• Items restricted by local hygiene or import rules

• Faulty or incorrect items: Ciwete covers return shipping
• Change of mind: Customer covers return shipping

International return shipping costs may vary significantly.

Once your return is received and inspected:

• Approved refunds are issued to your original payment method
• Processing time: 5–10 business days
• Original shipping fees are nonrefundable unless the item was faulty or
  incorrect

We offer exchanges for defective or incorrect items. For other exchanges, please return the item and place a new order.